1.

Q: How do I create an account?

A: Simply, fill in the Sign Up form located at /sign-up.aspx and we will send you a confirmation email. Follow the link within the body of the email and you will be officially a member of ILR.

2.

Q: I am trying to create an account and when inserting my credit card details, the system brings up a message notifying me that the card number is invalid.

A: Firstly you need to make sure that you have entered all the correct numbers from your card. The number that we require should be sixteen or more digits according to your card type. You need to find the long number and not an eight digit number (card number).

If you have double checked the above and the problem still occurs, please email our support team at support@iloveroulette.com

3.

Q: One of the required fields concerning my credit card details is the CVV2 or CVC2 number, which it is a three digit number. However, on the back of my card there is only one number but it has more than three digits. Must I use this number?

A: Yes, this is the number that you are looking for. For this case use only the last three digits of the number.

4.

Q: I want to add in my ILR account more than one credit card and be able to select which card I want to use. Is this feasible?

A: Yes, you can add as many credit cards as you want, regardless the type of card (Visa, Mastercard etc.). You can either insert all of your cards’ details while creating your account or add extra cards afterwards whenever you wish. If you want to change credit cards during your game play, you can just select the credit card of your preference and continue your game as normal.

5.

Q: I have forgotten my password. How can I re-set it or retrieve it?

A: In case this happens you need to submit a ‘Reset password’ form that can be found in the login section of ILR website. Our support team will reset your password and send you a new one at the email address that is linked to your ILR account.

6.

Q: Is it possible to view reports of my game play?

A: Yes, we provide a complete reporting system with your activity. You can view detailed reports of the games you have played, your bets, your winnings and losses.

We also provide a complete financial report of your deposits and withdrawals.

7.

Q: Are there any tools or software that I need to download in order to play?

A: ILR does NOT require a software download in order for you to play. All of our games are Flash based which you can play through your web browser. The games are compatible with any web browser. If Adobe Flash Player is not already installed in your browser, we will ask you to download the latest version http://www.adobe.com/support/flashplayer/downloads.html   

However, as an alternative solution for dial-up users, we do offer the option to download a lobby with all of our games.

8.

Q: Can I play from my MAC computer?

A: Yes, because our games are Flash based and do not require any download, you can play from your Macintosh computer via your browser.

1.

Q: How can I deposit money into my ILR account?

A: The process is simple. All you need to do is to select the Deposit button on ILR website, enter the amount that you want to deposit and press ‘Enter’. Your ILR account will be credited immediately. It’s that easy.

Keep in mind that any transaction process is secure. For  your information visit the Fraud & Security page. 

2.

Q: I want to deposit an amount in my ILR account but the system brings up a message that the action was not authorized.

A: The authorization process is carried out by the processing bank; therefore the decline message has no part in a decision from our side or our payment provider’s. We recommend you to contact your card issuer to solve this issue. 

3.

Q: How long does it take for my withdrawals to get transferred to my bank account?

A: It takes three to four business days for the money to appear in your bank account.

5.

Q: If someone wins the Progressive Jackpot and withdraws it; how long does it take for the amount to get transferred to the bank account?

A: Progressive Jackpot gets hold by our systems for fraud inspection. If there is not any suspicion of fraudulent behavior or fraud detection after the period of 48 hours the amount will appear in your player’s account. After that, the process followed is the same as per any withdrawal.

1.

Q: Do players need to be over eighteen to be allowed to play for fun?

A: No, anyone can play for fun. Players are never obligated to play for real money. You can play for fun for as long as you want and it is completely free.

2.

Q: Is it legal to wager online on ILR games?

A: Yes, we host from a country that by law we are allowed to offer online wagering. We are in full and strict compliance with the laws of our country hence our company and its products and services are utterly legal. However, we urge you to study the law that applies in your region, since international law varies from country to country.

3.

Q: How do I know that the games are fair? 

A: Our gaming software and engine have been designed and developed strictly in accordance to the UK Gambling Commission’s Remote Gambling and Software Standards. Our games have been tested and approved by an independent third party.  

The gaming transactions and gaming activities are being monitored in order to ensure that our games run properly. Our systems run constant tests for checking the fairness in payouts.

We also keep comprehensive logs of the games and the financial history. Each player can access all of the reports related to his/hers financial and gaming transactions. The game results are stored for third party audit. 

Via our monitoring functions we have the ability to trace money laundering and any suspicious action gives us the right to band the account and report the player’s illegal operations to the authorities. 

1.

Q: How can I be assured that my credit card details and the transactions I make are secure?

A: We are partnering with one of the most trusted and secure payment service providers. All financial transactions are carried out through this provider who is PCI compliant and hosts credit card information and transactions as per banking security regulations.

We also took some other measures to protect our players which are the following:

We use SSL (Secure Sockets Layer) encryption. This means that any information exchanged between the client (Web browser) and the server (Web site) is encrypted. SSL authenticates the two. During a transaction process, you will see the Https in the URL and also at the bottom right of your web browser you will see a lock icon. This is your assurance that your credit card details and transactions are protected.  In addition, our payment parter requires the CVV2 or CVC2 number (located on the back of your credit card). This is a security code used to validate the authenticity of the card. Added services are also being offered to maximize security such us fraud prevention and ID verification. We also monitor and review the gaming transactions via specialized tools.